Market Jumpstart LLC

Refunds & Cancellations Policy

Effective Date: June 12 2025

1. Scope
This Policy applies to all AI voice assistant and automation services (“Services”) offered by Market Jumpstart LLC (“we,” “our,” “us”) to our clients (“you,” “your”). By subscribing to or using our Services, you agree to be bound by this Policy.

2. No Refunds, Service at Our Discretion
All payments for our Services are final and non-refundable. We expressly disclaim any obligation to provide refunds for any reason, including but not limited to dissatisfaction with performance, changes in your business circumstances, or interruptions in service.

These Services include inbound virtual receptionists and outbound lead-response assistants operating under your guidance. We commit to making commercially reasonable efforts to ensure availability and responsiveness, but we do not guarantee specific outcomes, accuracy, uptime, or lead conversion metrics.

3. Service Continuity & Support
We strive to keep our AI systems operational and responsive at all times and will respond promptly and diligently in the event of technical issues. However, we do not accept liability for any disruptions, delays, data loss, or missed opportunities arising from system performance or external factors.

4. Cancellation and Termination

These Services are billed on a month-to-month basis. You may cancel at any time by providing notice before your next billing cycle.

Upon cancellation, your subscription remains active until the end of the current billing term, after which no further payments will be charged.

No refunds will be issued, regardless of when you cancel—services already paid for are fully earned and non-refundable.

5. No Minimum Commitment
There is no requirement for a minimum contract duration. We rely on the value of our Services to sustain our relationship — not penalty clauses or long-term lock-ins.

6. Chargebacks and Dispute Resolution
You agree not to initiate chargebacks with your payment provider. Attempted chargebacks may result in immediate termination of Services and denial of future access. If you have concerns, please contact us directly so we can address them in good faith.

7. Governing Law and Dispute Venue
This Policy shall be governed by and construed in accordance with the laws of the State of New York, without regard to its conflict of laws principles. You agree that all disputes arising out of or relating to this Policy or our Services will be brought exclusively in the state or federal courts located in New York County, New York, and you hereby submit to the personal jurisdiction of such courts.

8. Policy Modifications
We reserve the right to modify or update this Policy at our sole discretion. The most current version will be posted on our website and marked with the effective date. Continued use of our Services after updates constitutes acceptance of the revised terms.

9. General Provisions

Entire Agreement. This Policy, together with our Terms of Service (if applicable), constitutes the entire agreement between you and Market Jumpstart LLC regarding refunds and cancellations.

Severability. If any provision of this Policy is held invalid or unenforceable, that provision will be deemed severable and the remainder of this Policy will remain in full force and effect.

No Waiver. Our failure to enforce any right or provision under this Policy shall not constitute a waiver of such right.